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Appointments
Book or cancel an appointment at The Goodinge Group Practice.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Patients are seen by appointment only during regular surgery hours. For added convenience, we also offer out-of-hours appointments between 6:30pm and 8pm Monday to Friday, and weekends depending on availability.
The vast majority of GP appointments will continue to be released on the day. Please continue to phone on the day you wish to speak to a doctor. Doctors may arrange follow up appointments where appropriate. There is a small number of pre-bookable online telephone and video appointments.
However you choose to contact us, we may offer you a consultation:
- by phone
- face-to-face at the surgery
Urgent appointments for today or tomorrow
If you feel you need to speak urgently to a clinician and no appointments are available, please contact us by telephone (Monday to Friday) during opening times on 020 7619 6670.
Our care navigators will take some initial information and may also ask you to fill in an online form giving more detail and the Duty Doctor will then triage this information and recommend what action is required. This will be based on their professional assessment of the clinical need and is at the practice’s discretion. The duty doctor only sees patients who require immediate and necessary treatment that day.
Ways to book
- Telephone: 020 7619 6670
Extended access
We also have extended access available. See our out-of-hours information.
Book a routine appointment
Ways to book
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Home visits
Please be aware that our GPs will always call to assess the home visit request first.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception between 9am and 11am on weekdays.
You may only request a home visit if you are housebound. Your GP or rapid response teams will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
For further information, please see the home visiting policy.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
- Phone us on 020 7619 6670 during opening hours
If you need help with your appointment
Please tell us:
- if there's a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult by phone or face-to-face
- if you require the use of an interpreter and the language needed, or if you need a sign language interpreter
- if you have any other access or communication needs
Out of hours
When we are closed, you can call the surgery number on 020 7619 6670 to be redirected to our out-of-hours service line, which operates from 6:30pm to 8pm on weekdays and from 9am to 8pm on Saturdays.
Enhanced access
To request an out-of-hours appointment:
- Request an out-of-hours appointment
- Call the surgery on 020 7619 6670
Out-of-hours appointments are between 6:30pm and 8:00pm, Monday to Friday, and weekends depending on availability. Please note that out-of-hours appointments may require you to attend a different location.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.